Online Platform for Home-Based Medical Device Lifecycle Management: A User-Centric Approach

Abstract

The growing access to medical devices in home settings that is driven by the advancements in telemedicine and home monitoring technologies, has significantly increased their usage, especially in post-pandemic era. However, home-based medical device users often face challenges in accessing reliable information and support for device operation, maintenance and training. This study addressed these issues by developing a user-friendly online platform using Wix to support individuals managing medical devices in home settings. The platform integrates multiple functionalities, including access to product specification, warranty management, rental request, maintenance request submission, regulatory compliance information and user training resources. The usability testing with 40 diverse participants revealed high satisfaction rates with 92% agreeing that the platform effectively supports medical device management and 96% acknowledge the clarity and value of the educational resources. This study highlights the platform’s potential to empower home users by improving their competency in medical device utilization and improve health outcomes in home-care environments.